Versand

Shipping Policy

Last updated: November 10, 2026

Thank you for shopping with AAOQJ. This policy explains how we ship your order, what costs apply, and what happens after your purchase.

Order Processing

Unless otherwise stated on our website, orders are processed within 1 business day (Monday through Friday, excluding public holidays).

Processing of orders placed after 12:00 noon or on weekends and public holidays may not begin until the next business day. Once your order ships, you will receive a confirmation email with tracking information, where supported by the shipping method.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times start when your order is shipped and may be affected by carrier delays, weather, and other events beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, order weight, and selected shipping method. Free standard shipping may be available for selected orders, as displayed at checkout.

Customs Duties, Taxes, and Other Applicable Fees in the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties, and import fees. Where available, these fees are calculated and collected at checkout. If taxes or customs duties are collected at checkout, they will be displayed before you place your order.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or carrier handling fees may become payable when your order arrives in the United Kingdom. These fees are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes have been prepaid.

Customs clearance may also affect delivery times. We recommend checking your local import requirements before placing an order.

Customs Duties, Taxes, and Other Applicable Fees in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, customs duties, and import fees are calculated and displayed at checkout before you place your order.

If checkout states that duties and taxes have been prepaid, your order will be shipped with these charges prepaid, and you should not have to pay additional import fees upon delivery. If checkout does not state that duties and taxes have been prepaid, you may need to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or upon delivery.

Import fees are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs clearance may also affect delivery times.

Order Tracking

Once your order has shipped, we will email you a confirmation with a tracking number and, where applicable, a link. Please note that tracking information may take some time to update after you receive it.

Shipping Destinations

We currently ship to Germany and Austria.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable fees collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us at zzz07804681535@gmail.com. We will help you resolve the matter with the carrier.

Order Changes and Cancellations

Would you like to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships. Once it is on its way, however, we can no longer change it. Refunds for cancelled or delayed orders will be issued promptly to the original payment method where possible.

Questions?

Contact our team at zzz07804681535@gmail.com.